Refund Policy

Transparent and equitable refund terms for your assurance

Overview

At CommonsWayStation, we recognize that situations can alter, and are committed to providing clear and straightforward refund guidelines. This document specifies the scenarios in which refunds may be authorized for yacht charter services.

It is important to peruse this policy thoroughly prior to confirming a reservation. By reserving a charter with CommonsWayStation, you are expressing consent to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund minus transaction fees

Processing Time: 5-7 business days

Processing Fee: €50 for credit card payments

Conditions: Needs to be submitted via written correspondence through email or on the phone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the entire charter cost

Processing Time: 7-10 business days

Processing Fee: €25 subtracted from the refund amount

Conditions: A valid reason is required; administrative expenses incurred

Less than 24 Hours Before Charter

No Refund

Eligible for: No refund permitted

Exception: Emergency situations may be reviewed

Alternative: Credit for charter may be offered at discretion of management

Conditions: Proof required for emergency scenarios

Weather-Related Cancellations

Our Weather Guarantee

Safety remains our paramount concern. If the weather conditions are assessed as unsafe for maritime activities by our licensed captain, we provide adaptable options:

  • Full Refund: Complete reimbursement if an alternate date cannot be scheduled
  • Reschedule: Move your booking to a future available slot without further charges
  • Charter Credit: A voucher valid for one year from the original charter day

Weather Assessment Process

Weather evaluations consist of:

  • Analyses of wind speed and trajectory
  • Wave amplitude and oceanic conditions
  • Forecasts of visibility and precipitation
  • Maritime advisories and cautions
  • Expert safety appraisal by the captain

Decision Timeline: We make decisions regarding weather cancellations at least 4 hours before the planned departure.

Medical Emergency Refunds

Emergency Situations

We are aware that unexpected medical urgencies can occur. Situations that might merit special consideration include:

  • Unexpected illness or injury demanding hospital care
  • Demise within the immediate family
  • Call to military deployment or urgent reassignment
  • Compulsory jury service or legal summons
  • Catastrophic events affecting travel

Documentary Requirements

For processing requests for refunds due to emergencies, the following documentation is required:

  • Medical certification or records from hospitals
  • Notice of death (if applicable)
  • Legal military directives
  • Official court notices or jury duty mandates
  • Advisories or declarations of emergencies concerning travel

Processing: We process refunds for emergencies within 3-5 business days after receiving all appropriate documents.

Operational Cancellations

Technical Difficulties

In the event that the yacht assigned to you faces mechanical issues that cannot be promptly remedied:

  • Substitute Vessel: An endeavour is made to arrange a replacement yacht
  • Complete Refund: If no satisfactory substitution is viable
  • Partial Refund: Adjusted for pricing differences with the alternate vessel
  • Compensation: Additional compensation may be considered for the inconvenience caused

Crew Availability

In the uncommon event that the officially qualified crew is unavailable:

  • An effort will be made to arrange alternate crew
  • Complete reimbursement if the charter cannot proceed
  • Fees for rescheduling will be waived

Refund Processing

Method of Payment

Reimbursements are issued back to the original mode of payment used for the booking:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Charges

Card Transaction Processing

€50 charge for cancellations with notice exceeding 72 hours

Bank Transfer Costs

€25 fee for all refunds via bank transfers

Global Transaction Processing

Additional charges might be applied for transactions crossing national borders

Charter Credits

Circumstances for Issuing Credits

Credits for charters might be extended as an alternative to refunds under certain circumstances:

  • Cancellations shortly prior to the charter (under 24 hours before)
  • Cancellations related to adverse weather conditions
  • Requests for voluntary rescheduling
  • Changes due to operational constraints

Credit Conditions

  • Validity: Good for 12 months from the issuance date
  • Transferability: Not transferable to other individuals
  • Value: Equal to the full cost of the charter (exempt from processing fees)
  • Utilization: Applicable towards any future charter
  • Extension: There will be no extensions past 12 months

Partial Service Refunds

Service Disruptions

If the charter experience is disrupted or shortened due to factors within our control:

  • A refund prorated based on the portion of the service not used
  • Credit towards a future charter equivalent in value
  • Complimentary offerings or upgrades

Disruptions Caused by Guests

If a charter is halted early because of the conduct of a guest or violations of safety protocols:

  • No reimbursement for the portion not used
  • Full payment is still required
  • Incidental charges may be levied

Conflict Resolution

If you contest a decision on your refund, you have the option to:

  • Submit a request for a re-evaluation by our executive team
  • Present additional documents or proofs
  • Seek a settlement through consumer advocacy entities
  • Pursue legal recourse in accordance with pertinent laws

Initiating a Refund Request

Step 1: Reach Out To Us

To commence your application for a reimbursement, reach us via:

Step 2: Provide Your Details

Ensure to present the following details when applying:

  • Confirmation code for the reservation
  • Date and time for the charter
  • Motive for the cancellation
  • Pertinent backing documents (if applicable)
  • Your chosen method for the refund

Step 3: Assessment and Completion

Our customer service will acknowledge your query within 1 day, review it based on this document, make a decision within an additional 2 days, and process any green-lighted refunds according to the timeframes provided.

Important Points

  • All applications for refunds must be lodged in writing
  • Refunds are issued in € regardless of the initial payment currency
  • Purchasing travel insurance is highly recommended
  • This guideline is subject to adjustments with advance notification of 30 days
  • Refunds are inclusive of any pertinent taxes and legal stipulations

Contact Data

For inquiries related to refunds or to file a refund petition:

Refunds Department
CommonsWayStation Marine Services Ltd.
Port Vell Marina
Barcelona 08039
Spain

Phone: +34 932 21 74 74
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revised: September 22, 2027

This reimbursement policy aims to be both equitable and clear-cut. We encourage a careful review of these provisions before making a reservation and to approach us with any queries.